Effective Date: August 1st, 2017


Virtual Edmonton Flight Information Region (CZEG FIR)

A Division of VATCAN

Standard Operating Procedure, CZEGFIR-P001-R0

Effective Date: August 1st, 2017


Objective: This operating procedure pretends to provide a clear baseline for the continued and sustainable operation and governance of the CZEG FIR.


Mission and Vision Statement

The Virtual Edmonton Flight Information Region (CZEG FIR) mission is to provide simulated Air Traffic Control (ATC) services in a courteous and professional manner, while keeping a reasonable balance between real life ATC and ATC services within the simulated environment facilitated by VATSIM, and promoting a welcoming learning environment where all VATSIM members (pilots and controllers) can learn, practice and improve their skills.

By the practice of our mission statement, the Vision of the CZEG FIR is to build and consolidate our reputation within the network and play an active role in the continuous improvement of the services provided by air traffic controllers within the VATSIM network, with special emphasis on VATCAN.


  1. Membership

A member of VATCAN that requested to be assigned or transferred to the CZEG FIR, and the transfer having been accepted by the FIR Chief, becomes a member of CZEG FIR and is therefore included in the Roster.

Controllers included in the CZEG FIR Roster are the only controllers authorized to logon at CZEG controller positions and only for those positions for which they are certified.

1.1 Roster Coding/ Certifications: The following coding/ certifications indicate the Controllers’ status for each position:

1.1.1 Cleared: Controller cleared for a given position.

1.1.2 Not cleared: Controllers not cleared for a given position.

1.1.3 In training: Controller actively training with a CZEG FIR authorized instructor.

1.1.4 Re-Training required: Coding assigned to active controllers that don’t meet the minimum quality requirements for controlling within the CZEG FIR. An authorized CZEG FIR instructor must provide the controller a crash-course training (refresher) session, and recommend the coding change back to Cleared If deemed acceptable.

1.1.5 FIR Certification Required: Coding assigned to recent transfers into CZEG FIR while an authorized CZEG FIR instructor performs an assessment of his/ her controller knowledge and experience. Upon performing the assessment (something similar to an OTS at the FIR level), the Instructor will recommend to the FIR Chief Instructor the position(s) the recently transferred controller is capable of controlling to meet the CZEG FIR quality standards.


1.2 Membership Status

Members of the CZEG FIR are categorized as Active, Inactive, Visitor, and Student, as follows:

1.2.1 Active: A member of the CZEG FIR is considered and Active Controller if he/ she have logged a minimum of 1 continuous hour per calendar month.

1.2.2 Inactive: A member of the CZEG FIR is considered and Inactive Controller if he/ she have not complied with 1.2.1 above.

1.2.3 Visitor: A controller who is a regular and active member of another FIR/ ARTCC can apply to become a Visitor controller in the CZEG FIR. Application Process Message to FIR: A message with the intent to become a CZEG FIR visiting controller must be submitted through the Contact Form in the CZEG FIR website. The message must include the following information: VATSIM member number Home FIR/ ARTCC Current controller rating, date granted, and total hours logged in the current rating Reason/ motivation to become a CZEG FIR visitor controller Review of application: Upon receiving the application, the CZEG FIR will perform a review and assessment of the applicant’s experience and history within VATCAN/ VATSIM. References from the applicant’s home FIR/ ARTCC Chief and Chief Instructor may be sought in efforts to properly assess the potential contribution and positive effect to the CZEG FIR by accepting the applicant as a Visitor member.

Once the review and assessment is completed, the CZEG FIR will respond to the applicant indicating the outcome. Accepted applications: Accepted applicants will be assigned the CZEG FIR SOP Exam. The pass mark for this exam is 80%. Upon passing the exam, the applicant will be assigned the Visitor Member status within the CZEG FIR and added to the Roster.

If the exam is failed, it will be reassigned 3 days after the first attempt. There is no restriction on the number of times the exam can be challenged.

The newly accepted Visitor Controller will be required to undergo a CZEG FIR Certification as indicated in section 1.1.5 above, before controlling.

Visitor members are required to comply with VATSIM’s Transfer and Visiting Controller Policy at all times. Non-compliance with VATSIM’s Transfer and Visiting Controller Policy may lead to the CZEG FIR revoking the Visitor Member status from the member. Rejected applications: Rejected applications can be resubmitted 90 days after being notified of the outcome of the previous application. There is no restriction on the number of times an application can be submitted.


  1. Quality Assurance

It is CZEG FIR’s pride to count our members as some of the best, well trained, professional and courteous controllers of VATCAN. Keeping up with these high standards, it is important to have a proper quality assurance program. The goal is to encourage controllers to continuously improve their knowledge and ATC practices.

Any controller can be monitored at any time by an authorized CZEG FIR Instructor or Mentor, who may offer supportive suggestions or corrections in a timely manner or through a debriefing. This will always be done in a respectful manner.

In the event that a controller is deemed to require a refresher or retraining session, the Chief Instructor may require the controller to undergo Re-Training, per section 1.1.4 above.

2.1 Exams in CZEG FIR:

The CZEG FIR follows and uses VATCAN examinations as a requirement before granting ratings. Should a member fail to pass VATCAN’s examination (s), the member shall be ineligible to re-write the examination for a period of:

(i) in the case of a first failure: 4 days

(ii)in the case of a second failure: 15 days

(iii) in the case of a third, or subsequent failure: 20 days


  1. Events – Substitute Controllers

For (and only during) official events and at the discretion of the FIR Chief, controllers having consolidated an S3 or C1 rating from other FIR/ ARTCC can be granted authorization to control within the CZEG FIR.

Orientation to CZEG FIR airspace, policies and procedures is mandatory prior to the event.


  1. Transfers

Members from other FIRs/ ARTCCs can transfer their membership to the CZEG FIR.

The transfer must be requested/ initiated by the interested controller by following his/ her home division’s Transfer procedure.

Upon receiving the Transfer request, the CZEG FIR will follow the steps indicated in sections,, and above as required.

CZEG FIR members transferring to another FIR/ ARTCC will automatically be assigned the Visitor Member status. Regardless of their progression in their new FIR/ ARTCC, these members will be required to continue the CZEG FIR training program if they wish to continue moving up at a higher rank within the CZEG FIR.


  1. Connection and Scope of Work

5.1 Authorized positions:

CZEG FIR Members are authorized to connect at the positions for which they have been Cleared for.

Connecting at any other position may only take place under the supervision of an authorized CZEG FIR Instructor or Mentor or after being assigned the Solo Certification for a given position.

Solo Certification: A controller is cleared to control a given position Solo, after he/ she has received training and monitoring, and have proved he/ she possesses the knowledge and the sufficient practice to be in charge of that position alone (Solo). This certification is valid for 30 days and pretends to prepare the controller with the required practice to opt for an examination (i.e. OTS for S2, S3 and C1) or to control the next position (i.e. a DEL controller looking to train and control GND)


5.2 Observing

Observers shall follow all pertinent VATSIM regulations. Members wishing to observe shall only be allowed to log for a maximum of 2 hours per occurrence, with a visibility range not higher than 300 nm.

The call sign CZEG_OBS must be used, and the “Observer” option selected from the Facility drop down menu in the connection window.

Observing using any CZEG FIR controller call sign (i.e. CYYC_DEL) is strictly forbidden under any circumstances.


5.3 Connection Priority

As per VATCAN/VATSIM rules, Controllers log in on a first come first serve basis only to occupy positions they have been cleared for.

Should a Controller be accidentally disconnected, upon immediate re-connection, he will be allowed to re-occupy his previous position and any controller who’s taken over will have to surrender the said position.


5.4 Tower, Ground and Delivery Scope of Work: Calgary and Edmonton

5.4.1 Calgary Calgary Tower (CYYC_TWR): CYYC_TWR shall also provide service as Springbank Tower (CYBW_TWR), provided there are no controllers in Springbank. Calgary Ground (CYYC_GND): CYYC_GND shall also provide service to Springbank Ground (CYBW_GND), provided there are no controllers in Springbank. Calgary Clearance (CYYC_DEL): CYYC_DEL shall only provide service in Calgary International Airport.


5.4.2 Edmonton Edmonton Tower (CYEG_TWR): CYEG_TWR shall also provide service to Villeneuve Tower (CZVL_TWR), provided there are no controllers in Villeneuve. Edmonton Ground (CYEG_GND): CYEG_GND shall also provide service to Villeneuve Ground (CZVL_GND), provided there are no controllers in Villeneuve. Edmonton Clearance (CYEG_DEL): CYEG_DEL shall only provide service in Edmonton International Airport.


5.4.3 Controllers shall respect VATSIM’s visibility range guidelines and set their first visibility point (.vis) to the main airport they are controlling (i.e. .vis cyyc), and their second vis (.vis2) to the second airport they are required to provide service to (i.e. .vis2 cybw).


5.4.4 All other positions in the CZEG FIR shall follow all VATSIM guidelines for visibility range settings.


5.4.5 Under no circumstances will a controller offer service to an airport that is not the airport of his/her call sign or authorized to do so per sections 5.4.1 and 5.4.2 above.


  1. Radar Client

The official Radar client for CZEG FIR is Euroscope. Full support and training is provided for this radar client only.

The use of other Radar clients is at the controller’s risk, understanding the CZEG Sector File was developed for use with Euroscope.


  1. Sector File

CZEG FIR controllers must download, install and use only the latest release of the CZEG FIR Sector File before controlling. The Sector file is available for download from the CZEG FIR website and is updated every quarter (at minimum) or when major changes/ updates occur to the CZEG FIR airspace, STARs, SIDs, airports, etc.

Updates, changes or modifications to the CZEG FIR Sector File are only to be made by the CZEG FIR Facility Engineer. Under no circumstance will any other Member of the CZEG FIR effect any updates, changes or modifications to the CEG FIR Sector File, nor distribute any unauthorized versions/ variations of the CZEG FIR to any members of the CZEG FIR.


  1. Events

From time to time, special events take place in the CZEG FIR. In order to provide ATC services during these events, Controllers are required to book in advance their desired position. Positions and time on line will be granted at the discretion of the FIR, based on experience and history of contribution/ support to the CZEG FIR.

Bookings will be communicated prior to the event, and published on the website or emailed to CZEG FIR members.

Members logging in at the last minute (during events) are required to log in as Observers and to contact the FIR Chief or the CZEG Event Coordinator in charge, for position availability and assignment.


  1. Positions and Frequencies:

Approved CZEG FIR controller positions and frequencies are listed on the CZEG FIR website.


  1. Flight Service Station

Currently, the CZEG FIR does not have an active Flight Service Station (FSS).

Should a FSS be activated within the CZEG FIR, a FSS SOP will be produced and referred to on this section.


  1. Hierarchy of rules and regulations

In case of a disagreement/ discrepancies, VATCAN and VATSIM Policies, and VATSIM Rules, Regulations and Code of Conduct have precedence over this SOP.


– End of SOP –